About Second Steps

banner image

The story of our Founder was the birth place for Second Steps

A journey begins with a single step


Second Steps was launched in 2019, after Founder, Amber Grace, experienced the loneliness and helplessness of being sent home after a suicide attempt with no support. Feeling hopeless and confused, Amber made a second attempt just two days later. Through connections with other attempt survivors, Amber realised she wasn’t alone in her experience. She recognised the need for attempt survivors to have access to immediate and ongoing support to reduce the likelihood of a second attempt and started the company, Second Steps. Through her journey and conversations with others, Amber also identified:

  • The benefits of connecting to others with lived experience of suicide
  • The value of sharing one’s experience without fear of judgement
  • The importance of support for loved ones who are there to give care

Founder StoryFounder Story

Why Second Steps

A mission inspired by hope and determination

To use the unique insights of lived experience to provide survivor-specific support services to promote better outcomes for people who have experienced a suicide attempt and those who provide them care.


how we take Steps

Our values guide us in all that we do

Each of our services is centred around at least one of our values and they are all supported by our value of lived experience.



We understand that Connection with others provides us with an important part of our identity, and teaches us a set of skills that help us to live our lives. Connected to one another is the way in which we work and the provision of spaces for connection is at the heart of of each of our supports.



One of our hopes is to be able reignite hope in others. To have hope is to want an outcome that makes your life better in some way. Hope makes the challenges we face more bearable and maintains our vision for a better future. Hope is what motivates us to take steps to make it happen.



Empathy and Compassion are the tools we equip ourselves with in order to ensure each of our valued clients feels heard, respected, and understood.



Impact is the driving force of our constant desire to do more, do differently, and do better. Impact is not the end result but the journey. It reminds us that the work we do touches and changes the lives of others.

Why choose Second Steps

A wholehearted vision to make an impact on suicide prevention


Our vision is for all people who have been impacted by a suicide attempt to have access to immediate and ongoing aftercare in an effort to minimise the risk of subsequent attempts and reduce the rate of suicides. Our vision is supported by our mission and values and becomes achievable through the provision of a suite of supports which meet the needs of the individual.

We understand that suicide is non-discriminatory and can impact anyone at any time. Research supports our efforts to focus on those at greatest risk to work towards preventing suicide. We believe suicide is preventable and for those who have survived an attempt, more so, if we can support them to foster:

  • Real Connections to reignite a sense of belonging
  • Hope for a future created by the individual
  • Discovery of different ways to work through challenges
  • Sharing of experiences to learn from others
speech marks

We made it ours

Make Second Steps your next step

“My family weren’t supportive of me after my suicide attempt. I felt very alone; like I had no one to talk to that could understand. I see a therapist now, but I was really looking to connect with people who knew a bit about what I’ve been through. The Online Support group has been welcoming and understanding. I’ve learnt a lot since joining. I don’t feel so alone now; I feel part of something, and I understand there are people out there just like me.”

Attempt Survivor – Carindale, QLD, 20

“I often wonder, why we haven’t had a service like Second Steps until now. I spent so long looking after my son after his suicide attempt, I forgot how to put myself first. Second Steps has reminded me of the importance of self-care for carers. I’ve learned things, not just from other carers, but also from people with lived experience of a suicide attempt. Being able to hear about both sides of the story has really put things into perspective for me and it’s brought me a bit closer to my son as well.”

Carer – Allambie Heights, NSW, 49

“I didn’t want to keep calling a crisis line every time I had thoughts of suicide but it was the only way I knew how to get help with the thoughts. Since joining the Online Support group, I’ve discovered other strategies to help me manage the thoughts myself, and the people online have been really supportive as I’ve learned to practice them. What I like about Second Steps is that I can jump online whenever, browse other people’s posts, and ask questions or just vent, and I know someone will respond.”

Attempt Survivor – Bendigo, VIC, 33