Online Support

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Online Support

An Online Community of Support

Our Online Support provides a sense of community and an opportunity to feel connected to others with a shared experience. The Online Support group is moderated by our lived experience support persons to ensure safety and support. Online Support promotes autonomy and accessibility, giving you the choice of when and where you connect. Online Support provides ongoing care thanks to a low cost, monthly subscription.

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Lived Experience Connections

Within our online community you can safely and confidently share your experience, discover useful supports and strategies, participate in online learning programs, and attend live webinars.


Online Support is easily accessible, safe and private, and provides an opportunity to connect share and discover via the lived experience of peers


Easy to Access

Online Support is accessible via mobile, tablet or desktop. So you can Connect whenever, wherever. We use familiar online platforms and our Second Steps Support People are there to assist.


Offers the freedom of Autonomy

With Online Support, the level of assistance you receive is up to you. Check in and Connect or check out and take a break. It’s all about supporting you when you want.


Share or Discover, the choice is yours

Choose to connect and share with peers or use our online learning program and online webinars to discover tips and strategies inspired by the experience of others.


Provides a Community of people just like you

Everyone who joins has lived experience of a suicide attempt or supporting someone who has survived a suicide attempt so you can trust the online Community to offer understanding.

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We made it ours

Make Second Steps your next step

“My family weren’t supportive of me after my suicide attempt. I felt very alone; like I had no one to talk to that could understand. I see a therapist now, but I was really looking to connect with people who knew a bit about what I’ve been through. The Online Support group has been welcoming and understanding. I’ve learnt a lot since joining. I don’t feel so alone now; I feel part of something, and I understand there are people out there just like me.”

Attempt Survivor – Carindale, QLD, 20

“I often wonder, why we haven’t had a service like Second Steps until now. I spent so long looking after my son after his suicide attempt, I forgot how to put myself first. Second Steps has reminded me of the importance of self-care for carers. I’ve learned things, not just from other carers, but also from people with lived experience of a suicide attempt. Being able to hear about both sides of the story has really put things into perspective for me and it’s brought me a bit closer to my son as well.”

Carer – Allambie Heights, NSW, 49

“I didn’t want to keep calling a crisis line every time I had thoughts of suicide but it was the only way I knew how to get help with the thoughts. Since joining the Online Support group, I’ve discovered other strategies to help me manage the thoughts myself, and the people online have been really supportive as I’ve learned to practice them. What I like about Second Steps is that I can jump online whenever, browse other people’s posts, and ask questions or just vent, and I know someone will respond.”

Attempt Survivor – Bendigo, VIC, 33